Privacy policy

 

Last Updated: 9/01/2025

At Innovative Uniform Solutions ("IUS," "we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, services, and communications (collectively, the "Services").

By using our Services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other reasons. Updates will be posted on our website with the "Last Updated" date revised accordingly. Where required by law, we will notify you of material changes.

2. Information We Collect

We collect personal information in the following ways:

a. Information You Provide Directly

• Contact details: name, address, phone number, and email.
• Order and payment details: billing/shipping information, order history, payment confirmation.
• Account information: username, password, and security credentials.
• Customer service interactions: messages, support requests, or details you share with us.

b. Information We Collect Automatically (Usage Data)

When you interact with our website or Services, we may collect:

• Device and browser information.
• IP address and network details.
• Pages viewed, clicks, time spent, and interactions with our site.
• Cookies, pixels, and other tracking technologies (see Section 5).

c. Information from Third Parties

• Payment processors and shipping providers.
• Service providers supporting our e-commerce platform.
• Marketing and advertising partners.

3. How We Use Your Information

We may use your personal information for the following purposes:

• Order Fulfillment: To process payments, ship products, and handle returns/exchanges.
• Customer Service: To provide assistance, respond to inquiries, and manage accounts.
• Marketing & Communications: To send promotional offers, product updates, newsletters, and SMS alerts (with your consent).
• Fraud & Security: To detect, investigate, and prevent fraudulent or malicious activity.
• Legal Compliance: To comply with applicable laws, regulations, and lawful requests.
• Service Improvement: To analyze usage patterns and improve our offerings.

4. How We Disclose Your Information

We may share your information in the following circumstances:

• Vendors & Service Providers: Payment processors, IT providers, analytics partners, fulfillment/shipping partners.
• Business Partners: Marketing partners and affiliates (with your consent where required).
• Legal & Safety: To comply with legal obligations or protect rights, safety, and property.
• Corporate Transactions: In case of a merger, acquisition, or sale of assets.
• With Consent: When you direct us to share information with third parties (e.g., integrations, social media logins).

We do not sell your personal information, including sensitive personal data, and we do not knowingly share or sell the personal information of minors under 16.

5. Cookies and Tracking Technologies

We use cookies and similar tools to:

• Enable core functionality (e.g., shopping cart, log-in).
• Improve user experience by remembering preferences.
• Analyze site performance (e.g., via Google Analytics).
• Deliver relevant marketing and advertising.

You can adjust your browser settings to block or delete cookies. Note that some site features may not function properly without cookies.

6. SMS & Communications Privacy

If you opt in to receive SMS/text messages:

• You consent to receive promotional and transactional texts.
• Message frequency varies. Standard message and data rates may apply.
• You may opt out at any time by replying "STOP." For help, reply "HELP."
• Your phone number and personal information will not be sold or shared with third parties for unrelated purposes.

7. Data Security and Retention

We use reasonable technical, administrative, and physical safeguards to protect your data. However, no system is completely secure, and we cannot guarantee absolute protection.

We retain your personal information only as long as necessary for business purposes, legal compliance, dispute resolution, or to enforce agreements.

8. Children’s Privacy

Our Services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.

9. Your Rights

Depending on your location (e.g., California, Colorado, Connecticut, Utah, Virginia, or other applicable jurisdictions), you may have the following rights:

• Access/Know: Request details about the personal information we collect.
• Correction: Request correction of inaccurate information.
• Deletion: Request deletion of your personal data.
• Portability: Request a copy of your data in a portable format.
• Opt-Out: Decline sharing of personal information for cross-context advertising.
• Non-Discrimination: You will not face discrimination for exercising your privacy rights.

We may request additional verification before fulfilling requests. You may also designate an authorized agent to act on your behalf.

10. International Users

If you are outside the United States, please note that your data may be transferred to and processed in the U.S. or other jurisdictions where privacy protections may differ. Where required, we rely on appropriate safeguards (such as Standard Contractual Clauses) for such transfers.

11. Contact Us

If you have questions, concerns, or wish to exercise your privacy rights, contact us at:

Innovative Uniform Solutions

1363 Orizaba Ave.
Long Beach, Ca. 90804
Sales@iuniformsolutions.com
(562) 336-1540